prk365 Privacy Policy

1. Who We Are

prk365 ("the Company", "we", "us", "our") operates the online casino and sports betting platform accessible at prk365.com (the "Platform"). prk365 is the data controller responsible for the personal data of users ("you", "your", "the Player") who register for and use the Platform.

This Privacy Policy applies to all personal data collected in connection with your use of the prk365 Platform, including when you register an account, make deposits or withdrawals, place bets, play casino games, use live chat support, or otherwise interact with prk365 services. If you have any questions about how prk365 handles your data, please contact us as described in Section 14.

2. Personal Data We Collect

prk365 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, CNIC number, and copies of identity documents submitted during KYC verification.
• Contact Data: Email address, Pakistani mobile number, and correspondence sent to prk365 through live chat or email.
• Account Data: Username, account number, account history, preferences, and responsible gaming settings.
• Financial Data: Payment method details (Easypaisa account number, JazzCash number, bank account details, card numbers in tokenised form), transaction history, deposit and withdrawal records.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and session logs.
• Usage Data: Pages visited on the prk365 Platform, games played, bets placed, click-stream data, search queries, and feature interactions.
• Marketing Data: Communication preferences and records of promotional offers accepted or declined.
• Responsible Gaming Data: Self-imposed limits, self-exclusion requests, and any information you share with prk365 regarding your gambling habits during support interactions.

3. How We Collect Your Data

prk365 collects personal data through the following means:

• Direct Interactions: Data you provide when registering a prk365 account, completing KYC, making transactions, contacting support, or updating your account settings.
• Automated Technologies: As you navigate the prk365 Platform, technical and usage data is collected automatically through cookies, server logs, and similar technologies. See Section 10 for further detail.
• Third-Party Sources: prk365 may receive data from identity verification providers, payment processors, and fraud detection services to supplement the data you have provided directly.

4. How We Use Your Personal Data

prk365 uses your personal data for the following purposes:

• To register and maintain your prk365 account and verify your identity in accordance with our KYC obligations.
• To process deposits and withdrawals via Easypaisa, JazzCash, bank transfer, card, and cryptocurrency payment channels.
• To deliver the prk365 Platform's betting, casino, and gaming services, including live streaming, odds updates, and game delivery.
• To communicate with you about your account, transactions, technical issues, and important Platform updates.
• To provide and improve customer support via live chat and email.
• To send you promotional communications where you have opted in to receive them. You may opt out at any time by updating your prk365 account preferences.
• To detect and prevent fraud, money laundering, and other illegal or prohibited activity.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) and responsible gaming requirements.
• To analyse Platform usage data to improve our services, fix bugs, and enhance the player experience.
• To enforce our Terms and Conditions and protect the rights, safety, and property of prk365 and its users.

5. Legal Basis for Processing

prk365 processes your personal data under the following legal bases:

• Contract: Processing necessary to perform the contract between you and prk365 — including operating your account, processing transactions, and delivering gaming services.
• Legal Obligation: Processing required to comply with applicable laws, including KYC/AML obligations and responsible gaming requirements.
• Legitimate Interests: Processing for fraud prevention, Platform security, analytics, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

prk365 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only to the extent necessary for the stated purpose:

• Payment Processors: Easypaisa, JazzCash, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, UnionPay, and cryptocurrency processing partners, to facilitate deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML service providers who assist prk365 in verifying player identities and screening for prohibited activity.
• Technology Providers: Game studios (e.g., Pragmatic Play, Evolution), platform infrastructure providers, and CDN partners who provide technical services necessary to operate the prk365 Platform.
• Regulatory & Law Enforcement Authorities: Where prk365 is required by law, court order, or applicable regulatory body to disclose personal data.
• Professional Advisers: Lawyers, auditors, and insurers where necessary in connection with their professional services to prk365.

All third-party service providers engaged by prk365 are required to process your personal data only on our instructions, to implement appropriate security measures, and not to use it for their own purposes.

7. International Data Transfers

The prk365 Platform serves players primarily in Pakistan. Some of our third-party service providers are located outside Pakistan, and the processing of your personal data may involve transfers to countries outside Pakistan. Where such transfers occur, prk365 takes steps to ensure that appropriate safeguards are in place to protect your personal data, including contractual protections with receiving parties. By using the prk365 Platform, you acknowledge and consent to such transfers where necessary to deliver the services you have requested.

8. Data Security

prk365 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the prk365 servers.
• Encrypted storage of sensitive data, including passwords (which are hashed and salted — never stored in plain text).
• Restricted access to personal data, limited to prk365 personnel and service providers with a legitimate need to access it.
• Regular security assessments and penetration testing of the prk365 Platform infrastructure.
• Optional two-factor authentication (2FA) for all prk365 player accounts, strongly recommended for all users.

Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your prk365 account credentials and for notifying prk365 immediately if you suspect any unauthorised account access.

9. Data Retention

prk365 retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, and business obligations. Specifically:

• Account and transaction records are typically retained for a minimum of five (5) years following account closure to comply with AML and financial record-keeping obligations.
• KYC documentation is retained for the period required by applicable identity verification regulations.
• Technical and usage logs are retained for shorter periods, typically 12–24 months, for fraud detection and Platform improvement purposes.
• Marketing data is retained until you withdraw consent or opt out of marketing communications.

When data is no longer required for the purpose for which it was collected and no legal obligation requires its retention, prk365 will securely delete or anonymise it.

10. Cookies & Tracking Technologies

The prk365 Platform uses cookies and similar tracking technologies to enhance your experience, analyse Platform performance, and (where you have consented) to deliver relevant promotional content. The types of cookies used by prk365 include:

• Essential Cookies: Necessary for the Platform to function correctly. These include session cookies that maintain your login state and security cookies that support 2FA. These cookies cannot be disabled without affecting Platform functionality.
• Performance Cookies: Collect anonymised data about how players use the prk365 Platform — pages visited, features used, and errors encountered — to help us improve the service.
• Functional Cookies: Remember your preferences, such as language settings and responsible gaming limit configurations, to personalise your prk365 experience.
• Marketing Cookies: Used where you have consented to receive personalised promotional content from prk365, based on your activity on the Platform.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the prk365 Platform. Most modern browsers allow you to view, delete, and block cookies via their privacy settings.

11. Your Data Protection Rights

Subject to applicable law, you have the following rights in respect of your personal data held by prk365:

• Right of Access: You may request a copy of the personal data prk365 holds about you.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected. Many data fields can be updated directly in your prk365 account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to prk365's legal retention obligations.
• Right to Restriction: You may request that processing of your personal data be restricted in certain circumstances.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format where processing is based on consent or contract.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to prk365's overriding legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the prk365 support team as described in Section 14. prk365 will respond to your request within a reasonable timeframe and in accordance with applicable law. We may require identity verification before fulfilling a data access or deletion request.

12. Children's Privacy

The prk365 Platform is strictly intended for persons aged 18 years and above. prk365 does not knowingly collect personal data from persons under the age of 18. If prk365 becomes aware that personal data has been collected from a person under 18, that data will be deleted and the associated account will be closed immediately. If you believe that a minor has registered a prk365 account, please contact our support team immediately so that appropriate action can be taken.

13. Changes to This Privacy Policy

prk365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, prk365 will notify registered players by email or by displaying a prominent notice on the Platform. The updated Privacy Policy will take effect from the date of publication at prk365.com/privacy-policy. Your continued use of the Platform after that date constitutes acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how prk365 protects your personal data.

14. Contact & Data Enquiries

For any questions, concerns, or requests related to this Privacy Policy or your personal data held by prk365, please contact us:

prk365 takes all data privacy enquiries seriously. If you submit a formal data subject access request or erasure request, please include your registered account email and a brief description of your request so our team can process it efficiently.